Refund policy

Return of Defective Goods
Any defects or damage to the test kit must be reported within 90 working days of receipt of goods by the customer. When you contact customer service we will give you instructions on returning the products. You will be required to quote your unique reference number quoted on this Test Order Form. Please contact Strepelle customer service at customerservice@strepelle.com

All recommended instructions of storage, use, collection and shipping provided by Strepelle in the User Instructions must be followed by you. If damage to the test equipment has been caused by misuse, abuse and/or neglect by you, your statutory rights and any warranties will be invalidated.

Order Cancellation and Refund with Retailers
If you require a refund for any valid unused Strepelle Tests, incomplete or damaged boxes purchased from retailers or failed tests, this should be taken up directly with the retailer, subject to the retailer’s own return policies. Till receipts must be retained as proof of purchase.

Your right to cancel the contract without giving any reason
You have the right to cancel this Contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquired, physical possession of the goods.

Your right to cancel without giving any reason will end immediately once you open either of the identical swab packets (i.e. if any of the integrity seals have been removed).

To exercise the right to cancel, you must inform us using our contact details above under “Contacting Strepelle” of your decision to cancel this Contract by a clear statement (e.g. a letter sent by e-mail).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay, and not later than-
a) 14 days after the day we receive back from you any goods supplied, or
b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
c) if there were no goods yet delivered, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to the address supplied to you by Strepelle Customer Service in the course of the returns process without undue delay and in any event not later than 14 days from the day on which your communication of cancellation from this Contract has been acknowledged by us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct costs of returning the goods.