Shipping policy

  • Orders must be received by 6pm for next day dispatch Monday-Friday.
  • For Tracked Next Day Courier Service (weekdays only), orders must be received by 4 pm Monday to Wednesday. For example, an order received by 4 pm Wednesday will be shipped Thursday and arrive Friday.
  • Prices include VAT.
  • Standard Royal Mail 2nd Class Delivery is free.

Collection of Samples and Shipping
The Strepelle Test pack includes detailed instructions for use (‘User Instructions’) and the order form (‘Test Order Form’). You must read the User Instructions carefully prior to using the product. Information and instructions described in the User Instructions must be strictly followed. Non-compliance with the User Instructions can invalidate the Strepelle Test and affect the results of the Strepelle Test. You must complete the Test Order Form and ensure that it is enclosed with the samples submitted for testing  (two swabs are required).  Strepelle Ltd is unable to test any sample submitted without a completed Test Order Form accompanying it.

A new Strepelle Test will have to be purchased if the Test Order Form is lost or not submitted with the sample.

Samples once collected should ideally be returned on the day they are collected and no later than the next day.  We recommend returning your samples on a Monday to Thursday avoiding posting your samples back over a weekend. Every reasonable effort will be made to analyse your sample and issue a report on the results. If you have not followed the User Instructions or correctly completed the Test Order Form, we may be unable to process your sample. After your test sample has been processed you will get your results by SMS message. Written confirmation of a positive test can be provided in writing based on the preference indicated by you on the Test Order Form. We will use our reasonable endeavours to deliver your test results to you within seven working days of our laboratory receiving your sample.

Delivery charges

Standard Royal Mail 2nd Class delivery and packaging costs are included in the price of the test, and although we endeavour to dispatch and meet reasonable delivery times we are reliant on third party postal organisations and Strepelle Ltd shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly from any failure to meet any estimated delivery date provided that Strepelle Ltd shall deliver each Strepelle Test kit within 30 days after the day on which we accept your order. The risk in the goods shall pass from Strepelle Ltd to the customer upon delivery to the customer.